Privacy Notice for Website Users
Crossroads Fife protects all personal data in compliance with the GDPR and is registered with the Information Commissioner’s Office. This privacy notice sets out what personal data we collect, why we collect it, how we protect it and to explain your rights.
Personal data we collect and use
If you contact us through our website, we may keep a record of your details if your communication has requested information about a part of our service such as requesting information, making a referral or employment enquiries. This may include:
Our website is not intended for use by children and as such we do not knowingly collect data relating to children.
How we protect your data
We are committed to keeping your data secure. We use encryption for web traffic to and from our website and store any data provided through our website in secure computer systems that only authorised staff have access to. Our data is backed up and we have secure systems in place to prevent hackers, viruses and similar from accessing our systems and data. We also have a range of policies and procedures for our staff, with ongoing training, to ensure your data is kept safe and only used in accordance with this Privacy Notice.
When and how we might share your data
We will never sell your personal data. We share limited data for limited purposes. There are different sets of data sharing involving personal data collected through our website:
How long we keep your data
We only keep your data for as long as we need to. More specifically:
Legal basis for using your data
We generally rely on your consent to use your personal data in relation to monitoring website usage, providing customer care, information or support should you choose to contact us directly through our website.
We also process your data because it is in our legitimate interests that we do so, namely:
Cookies
We use cookies on our website to collect information from visitors. We collect information on pages viewed.
We use Google Analytics, so Google Inc. is a data processor – they process your personal data so that we can understand how visitors access and use our website. For more information read Google’s Privacy Policy
Your legal rights
You have the following rights;
Reviewing and changing how we use data
This Privacy Notice was last updated on 16th July 2020
We regularly review our use of personal data to ensure that what we do continues to be fair, transparent, safe and legal. Crossroads Fife sometimes change software or technologies, or how we work and this may result in us changing what data we collect and/or how we use it. We will only use your data for the purposes set out above. If we want to use your data for any other purpose we will contact you and seek you express permission before we conduct any such processing.
We will seek to minimise the amount of data we collect and use and to only keep it for as long as we need to.
Whenever any change is made to how we collect or use personal data we will update this Privacy Notice and any other relevant policies.
How to find out more or make a complaint
We’ve endeavoured to make this Privacy Notice clear, informative and understandable, but if it is not then please contact us and we shall provide further information as required. We will also look to improve wording of this Privacy Notice, based on feedback.
To provide feedback, ask for more details or to make a complaint about our collection or use of your personal data then please contact the Manager, telephone 01592 510640, email [email protected]
You can also complain to the Information Commissioner’s Office in the UK – please visit their website to see how you can do that.
Crossroads Fife protects all personal data in compliance with the GDPR and is registered with the Information Commissioner’s Office. This privacy notice sets out what personal data we collect, why we collect it, how we protect it and to explain your rights.
Personal data we collect and use
If you contact us through our website, we may keep a record of your details if your communication has requested information about a part of our service such as requesting information, making a referral or employment enquiries. This may include:
- Name, address, email address, contact details, communication preference
- Your online browsing activities, your IP address (computer internet address) your approximate location (as determined by your IP address) in conjunction with Google Analytics (more details below).
- To analyse how our website is used, so that we can improve it and report anonymised visitor numbers and analysis for performance reporting to funders.
Our website is not intended for use by children and as such we do not knowingly collect data relating to children.
How we protect your data
We are committed to keeping your data secure. We use encryption for web traffic to and from our website and store any data provided through our website in secure computer systems that only authorised staff have access to. Our data is backed up and we have secure systems in place to prevent hackers, viruses and similar from accessing our systems and data. We also have a range of policies and procedures for our staff, with ongoing training, to ensure your data is kept safe and only used in accordance with this Privacy Notice.
When and how we might share your data
We will never sell your personal data. We share limited data for limited purposes. There are different sets of data sharing involving personal data collected through our website:
- Contact information you provide to seek help/support/information/make a referral – we store this in computer systems provided by third parties for processing, storage, archive purposes.
- Cookie/visitor behaviour – we share this information with Google Analytics ( see further details below).
How long we keep your data
We only keep your data for as long as we need to. More specifically:
- Website visitor data (Google Analytics) – we will retain your data for 26 months.
- Referral enquiry information – we only keep personal data for as long as is required.
- Employment enquiry – we only keep personal data for as long as is required.
Legal basis for using your data
We generally rely on your consent to use your personal data in relation to monitoring website usage, providing customer care, information or support should you choose to contact us directly through our website.
We also process your data because it is in our legitimate interests that we do so, namely:
- Collating website usage figures and analysis (which are entirely anonymised) for performance reporting and reporting to our funders;
- Understanding the behaviour of visitors to our website so that we can improve our website and the services we provide.
- Protecting Crossroads Fife, our personnel, funders, partners and service users by taking appropriate legal action against third parties who have committed criminal acts.
- Fulfilling our duties to our service users.
Cookies
We use cookies on our website to collect information from visitors. We collect information on pages viewed.
We use Google Analytics, so Google Inc. is a data processor – they process your personal data so that we can understand how visitors access and use our website. For more information read Google’s Privacy Policy
Your legal rights
You have the following rights;
- The right to ask what personal data we hold about you.
- The right to ask us to update, correct or delete any out of date or incorrect personal data that we hold about you.
Reviewing and changing how we use data
This Privacy Notice was last updated on 16th July 2020
We regularly review our use of personal data to ensure that what we do continues to be fair, transparent, safe and legal. Crossroads Fife sometimes change software or technologies, or how we work and this may result in us changing what data we collect and/or how we use it. We will only use your data for the purposes set out above. If we want to use your data for any other purpose we will contact you and seek you express permission before we conduct any such processing.
We will seek to minimise the amount of data we collect and use and to only keep it for as long as we need to.
Whenever any change is made to how we collect or use personal data we will update this Privacy Notice and any other relevant policies.
How to find out more or make a complaint
We’ve endeavoured to make this Privacy Notice clear, informative and understandable, but if it is not then please contact us and we shall provide further information as required. We will also look to improve wording of this Privacy Notice, based on feedback.
To provide feedback, ask for more details or to make a complaint about our collection or use of your personal data then please contact the Manager, telephone 01592 510640, email [email protected]
You can also complain to the Information Commissioner’s Office in the UK – please visit their website to see how you can do that.