Privacy Notice for Website Users
Crossroads Fife protects personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable data protection laws. We are registered with the Information Commissioner’s Office. This privacy notice explains what personal data we collect through our website, why we collect it, how we use and protect it, how long we keep it, when we may share it, and what rights you have.
Personal data we collect and use
If you contact us through our website, we may keep a record of your details where your communication relates to our services, such as requesting information, making a referral, asking for support or making an employment enquiry. Depending on what you send us, this may include:
For the purposes of this Privacy Notice, Crossroads Fife is the data controller for personal data collected through this website. This means Crossroads Fife is responsible for deciding how and why your personal data is used and for ensuring it is handled in accordance with data protection law.
Your name, address, email address, telephone number, contact details, communication preferences and any information you choose to include in your message to us.
Technical and usage information about how visitors use our website, such as pages viewed, approximate location derived from IP address, device and browser information, and cookie or analytics information where applicable.
We use this information to respond to your enquiry, provide information or support you have requested, manage referrals or employment enquiries, improve our website, understand visitor use, maintain website security, and report anonymised visitor numbers and analysis for performance reporting to funders.
We will use the information you provide to respond to your enquiry and provide the information, service or support you have requested.
Our website is not intended for use by children and we do not knowingly collect personal data from children through the website. If we become aware that a child has provided personal data through the website, we will review and delete it where appropriate, unless we have a lawful reason to keep it.
How we protect your data
We are committed to keeping your data secure. We use encryption for web traffic to and from our website and store data provided through our website in secure computer systems that only authorised staff can access. Our data is backed up and we use security measures designed to protect against unauthorised access, malware and similar risks. We also maintain policies, procedures and staff training to help ensure personal data is kept safe and used only in accordance with this Privacy Notice.
When and how we might share your data
We will never sell your personal data. We share limited personal data only where necessary and lawful. The main types of sharing involving personal data collected through our website are:
Contact information you provide to seek help, support, information or make a referral – we may store and process this information using secure systems provided by trusted third-party service providers for processing, storage, backup and archive purposes.
Cookie and website visitor information – where analytics cookies or similar technologies are used, information may be processed through Google Analytics or other analytics services to help us understand website use. Non-essential cookies should only be used where appropriate consent has been obtained.
Third-party service providers – we may use trusted third-party processors to help us operate our website and manage communications. These may include providers of website hosting, IT support, secure storage, backup and archiving, email and communication services, website security, analytics services, and recruitment or enquiry-management systems where relevant. These providers may process personal data only where necessary to provide services to us and must handle it in line with our instructions, data protection law, and appropriate contractual and security safeguards.
How long we keep your data
We only keep personal data for as long as we need it for the purpose for which it was collected, including to respond to your enquiry, provide services, meet legal or regulatory requirements, resolve queries or complaints, and maintain appropriate records. More specifically:
Website visitor data (Google Analytics) – we will retain your data for 26 months.
Referral enquiry information – we keep referral enquiry information for as long as needed to respond to the enquiry, assess or arrange support, maintain appropriate service records, meet safeguarding, legal, contractual or regulatory requirements, and deal with any follow-up queries or complaints. Where a referral leads to an ongoing service or support arrangement, relevant information may be transferred into service records and kept in line with Crossroads Fife’s records retention schedule.
Employment enquiries – we keep employment enquiry information for as long as needed to respond to the enquiry, manage recruitment or employment-related communications, make and record recruitment decisions where relevant, meet legal or regulatory requirements, and deal with any follow-up queries or complaints. If an enquiry becomes a formal application or employment record, it will be kept in line with Crossroads Fife’s recruitment and employment records retention schedule.
Legal basis for using your data
We use personal data only where we have a lawful basis to do so. Depending on the circumstances, this may include consent, legitimate interests, legal obligation, contract, or vital interests. For example, we may rely on consent for non-essential cookies and analytics where required, legitimate interests to respond to enquiries and improve our website, legal obligation to meet regulatory or legal requirements, contract where we communicate with you about employment or service arrangements, and vital interests where processing is necessary to protect someone’s life or safety.
We also process your data because it is in our legitimate interests that we do so, namely:
Collating website usage figures and analysis (which are entirely anonymised) for performance reporting and reporting to our funders;
Understanding the behaviour of visitors to our website so that we can improve our website and the services we provide.
Protecting Crossroads Fife, our personnel, funders, partners and service users by taking appropriate legal action against third parties who have committed criminal acts.
Fulfilling our duties to our service users.
Cookies
We use cookies and similar technologies on our website. Some cookies are essential for the website to work properly. Where we use non-essential cookies, including analytics cookies, we will explain what they do and why, and we will ask for your consent before they are set, unless a lawful exemption applies. You can change or withdraw your cookie choices where this option is provided on the website.
We may use Google Analytics or similar analytics services to help us understand how visitors access and use our website. This may include information such as pages viewed, device and browser details, approximate location, and usage patterns. We use this information to improve the website and report anonymised visitor numbers and analysis. Where Google Analytics or another third-party analytics provider processes personal data for us, we will ensure this is managed in line with UK data protection law and our cookie consent arrangements.
Your legal rights
Under data protection law, you have rights over your personal data. These may include the right to:
Ask for a copy of the personal data we hold about you.
Ask us to correct inaccurate or incomplete personal data.
Ask us to delete your personal data in certain circumstances.
Ask us to restrict how we use your personal data in certain circumstances.
Object to us using your personal data in certain circumstances, including where we rely on legitimate interests.
Ask to receive your personal data in a portable format where this right applies.
Withdraw your consent at any time where we rely on consent to use your personal data.
We will normally respond to data protection rights requests within one month of receiving them. If a request is complex or we receive several requests from you, we may extend this period by up to a further two months where data protection law allows. If we need to extend the timescale, we will tell you and explain why.
To exercise any of these rights, please contact the Manager, Crossroads Fife, Buko Tower, Dalton Road, Glenrothes KY6 2SS. Telephone 01592 610540, verified email [email protected]
Reviewing and changing how we use data
This Privacy Notice was last updated on 8 July 2026.
We regularly review our use of personal data to ensure that what we do continues to be fair, transparent, safe and legal. Crossroads Fife may change the software or technologies we use, or how we work, and this may result in changes to what data we collect or how we use it. We will only use your data for the purposes set out above. If we want to use your data for another purpose, we will tell you and, where required, seek your consent before we start that processing.
We will seek to minimise the amount of data we collect and use and only keep it for as long as we need to.
Whenever any change is made to how we collect or use personal data, we will update this Privacy Notice and any other relevant policies.
How to find out more or make a complaint
We have tried to make this Privacy Notice clear, informative and understandable. If anything is unclear, please contact us and we will provide further information where required. We will also use feedback to improve the wording of this Privacy Notice.
To provide feedback, ask for more details or make a complaint about our collection or use of your personal data, please contact the Manager. Telephone 01592 610540, verified email [email protected]
If you are unhappy with how we have used your personal data, you also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection. You can contact the Information Commissioner’s Office through its website at ico.org.uk, by telephone on 0303 123 1113, by textphone on 18001 0303 123 1113, or by post at Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.
Crossroads Fife protects personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable data protection laws. We are registered with the Information Commissioner’s Office. This privacy notice explains what personal data we collect through our website, why we collect it, how we use and protect it, how long we keep it, when we may share it, and what rights you have.
Personal data we collect and use
If you contact us through our website, we may keep a record of your details where your communication relates to our services, such as requesting information, making a referral, asking for support or making an employment enquiry. Depending on what you send us, this may include:
For the purposes of this Privacy Notice, Crossroads Fife is the data controller for personal data collected through this website. This means Crossroads Fife is responsible for deciding how and why your personal data is used and for ensuring it is handled in accordance with data protection law.
Your name, address, email address, telephone number, contact details, communication preferences and any information you choose to include in your message to us.
Technical and usage information about how visitors use our website, such as pages viewed, approximate location derived from IP address, device and browser information, and cookie or analytics information where applicable.
We use this information to respond to your enquiry, provide information or support you have requested, manage referrals or employment enquiries, improve our website, understand visitor use, maintain website security, and report anonymised visitor numbers and analysis for performance reporting to funders.
We will use the information you provide to respond to your enquiry and provide the information, service or support you have requested.
Our website is not intended for use by children and we do not knowingly collect personal data from children through the website. If we become aware that a child has provided personal data through the website, we will review and delete it where appropriate, unless we have a lawful reason to keep it.
How we protect your data
We are committed to keeping your data secure. We use encryption for web traffic to and from our website and store data provided through our website in secure computer systems that only authorised staff can access. Our data is backed up and we use security measures designed to protect against unauthorised access, malware and similar risks. We also maintain policies, procedures and staff training to help ensure personal data is kept safe and used only in accordance with this Privacy Notice.
When and how we might share your data
We will never sell your personal data. We share limited personal data only where necessary and lawful. The main types of sharing involving personal data collected through our website are:
Contact information you provide to seek help, support, information or make a referral – we may store and process this information using secure systems provided by trusted third-party service providers for processing, storage, backup and archive purposes.
Cookie and website visitor information – where analytics cookies or similar technologies are used, information may be processed through Google Analytics or other analytics services to help us understand website use. Non-essential cookies should only be used where appropriate consent has been obtained.
Third-party service providers – we may use trusted third-party processors to help us operate our website and manage communications. These may include providers of website hosting, IT support, secure storage, backup and archiving, email and communication services, website security, analytics services, and recruitment or enquiry-management systems where relevant. These providers may process personal data only where necessary to provide services to us and must handle it in line with our instructions, data protection law, and appropriate contractual and security safeguards.
How long we keep your data
We only keep personal data for as long as we need it for the purpose for which it was collected, including to respond to your enquiry, provide services, meet legal or regulatory requirements, resolve queries or complaints, and maintain appropriate records. More specifically:
Website visitor data (Google Analytics) – we will retain your data for 26 months.
Referral enquiry information – we keep referral enquiry information for as long as needed to respond to the enquiry, assess or arrange support, maintain appropriate service records, meet safeguarding, legal, contractual or regulatory requirements, and deal with any follow-up queries or complaints. Where a referral leads to an ongoing service or support arrangement, relevant information may be transferred into service records and kept in line with Crossroads Fife’s records retention schedule.
Employment enquiries – we keep employment enquiry information for as long as needed to respond to the enquiry, manage recruitment or employment-related communications, make and record recruitment decisions where relevant, meet legal or regulatory requirements, and deal with any follow-up queries or complaints. If an enquiry becomes a formal application or employment record, it will be kept in line with Crossroads Fife’s recruitment and employment records retention schedule.
Legal basis for using your data
We use personal data only where we have a lawful basis to do so. Depending on the circumstances, this may include consent, legitimate interests, legal obligation, contract, or vital interests. For example, we may rely on consent for non-essential cookies and analytics where required, legitimate interests to respond to enquiries and improve our website, legal obligation to meet regulatory or legal requirements, contract where we communicate with you about employment or service arrangements, and vital interests where processing is necessary to protect someone’s life or safety.
We also process your data because it is in our legitimate interests that we do so, namely:
Collating website usage figures and analysis (which are entirely anonymised) for performance reporting and reporting to our funders;
Understanding the behaviour of visitors to our website so that we can improve our website and the services we provide.
Protecting Crossroads Fife, our personnel, funders, partners and service users by taking appropriate legal action against third parties who have committed criminal acts.
Fulfilling our duties to our service users.
Cookies
We use cookies and similar technologies on our website. Some cookies are essential for the website to work properly. Where we use non-essential cookies, including analytics cookies, we will explain what they do and why, and we will ask for your consent before they are set, unless a lawful exemption applies. You can change or withdraw your cookie choices where this option is provided on the website.
We may use Google Analytics or similar analytics services to help us understand how visitors access and use our website. This may include information such as pages viewed, device and browser details, approximate location, and usage patterns. We use this information to improve the website and report anonymised visitor numbers and analysis. Where Google Analytics or another third-party analytics provider processes personal data for us, we will ensure this is managed in line with UK data protection law and our cookie consent arrangements.
Your legal rights
Under data protection law, you have rights over your personal data. These may include the right to:
Ask for a copy of the personal data we hold about you.
Ask us to correct inaccurate or incomplete personal data.
Ask us to delete your personal data in certain circumstances.
Ask us to restrict how we use your personal data in certain circumstances.
Object to us using your personal data in certain circumstances, including where we rely on legitimate interests.
Ask to receive your personal data in a portable format where this right applies.
Withdraw your consent at any time where we rely on consent to use your personal data.
We will normally respond to data protection rights requests within one month of receiving them. If a request is complex or we receive several requests from you, we may extend this period by up to a further two months where data protection law allows. If we need to extend the timescale, we will tell you and explain why.
To exercise any of these rights, please contact the Manager, Crossroads Fife, Buko Tower, Dalton Road, Glenrothes KY6 2SS. Telephone 01592 610540, verified email [email protected]
Reviewing and changing how we use data
This Privacy Notice was last updated on 8 July 2026.
We regularly review our use of personal data to ensure that what we do continues to be fair, transparent, safe and legal. Crossroads Fife may change the software or technologies we use, or how we work, and this may result in changes to what data we collect or how we use it. We will only use your data for the purposes set out above. If we want to use your data for another purpose, we will tell you and, where required, seek your consent before we start that processing.
We will seek to minimise the amount of data we collect and use and only keep it for as long as we need to.
Whenever any change is made to how we collect or use personal data, we will update this Privacy Notice and any other relevant policies.
How to find out more or make a complaint
We have tried to make this Privacy Notice clear, informative and understandable. If anything is unclear, please contact us and we will provide further information where required. We will also use feedback to improve the wording of this Privacy Notice.
To provide feedback, ask for more details or make a complaint about our collection or use of your personal data, please contact the Manager. Telephone 01592 610540, verified email [email protected]
If you are unhappy with how we have used your personal data, you also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection. You can contact the Information Commissioner’s Office through its website at ico.org.uk, by telephone on 0303 123 1113, by textphone on 18001 0303 123 1113, or by post at Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.