Fife Civic Awards 2021
DUTY OF CANDOUR REPORT
Duty of Candour is a legal requirement to ensure that if something goes wrong in health or social care services the people affected are offered an explanation, an apology and an assurance that staff will learn from the error. The learning is shared with the people affected and throughout Scotland.
In line with Scottish Government guidance, we are now in Level 0 – Covid 19. Crossroads continues to follow the contingency plan in place which reflects the guidance given and updated by the Scottish Government at any given point.
The Contingency Plan Information and Guidance folder is in place and holds the following information:
This will continue to be updated as changes are implemented.
All office staff continue to work on a blended pattern both home and office, ensuring that all health and safety requirements were met. Support workers are accessing the office for pre-booked training or supervisions. Support workers are asked to telephone the office to arrange pick up of PPE. Most meetings with other key organisations are carried out via a digital platform.
All staff are requested to carry out a weekly PCR test, these are posted to staff monthly. Any positive results must be reported immediately.
This report describes how Crossroads Fife has implemented Duty of Candour throughout the period August 2020 – July 2021.
Crossroads Fife is a charity primarily funded by Fife Health and Social Care Partnership to provide respite support to Carers who support people of any age and any disability throughout Fife. Crossroads Fife is also on the Care at Home Framework and supports people in receipt of Self Directed Support to achieve their outcomes.
Crossroads Fife has a Duty of Candour Policy and staff guidance. All staff have undertaken training to help them understand the Organisation’s policy and the process of the Duty of Candour which could affect them.
All health and social care services in Scotland must provide an annual duty of candour report for the service. As a registered support service provider this information is sent to our regulator the Care Inspectorate.
During the reporting period no incidents triggered Duty of Candour.
Our Policy and Process
If an incident occurred that necessitated the implementation of Duty of Candour our staff would follow procedure and report this to their line manager and Service Manager who oversees the service Crossroads Fife provides.
The incident would be reported and the named staff member would complete the Care Inspectorate e-form.
The internal reporting form highlights the learning needed as a result of the incident and any specific staff team learning necessary.
Service Manager and line manger would meet with staff to provide support and emphasise this is about learning and improving, not blame.
Duty of Candour is part of our Induction and Core training which all staff have to undertake. Whilst it is distressing when things go wrong we can and do learn from our mistakes and adapt our processes to try and minimise the event recurring.
Where the incident arises from staff wrong doing then our disciplinary policy would be put in place. If you would like more information regarding this report please contact the Service Manager.
7 JUNE 2021
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Amazon will make a donation to Crossroads Fife. https://smile.amazon.co.uk/ch/SC007781
TIME TO SAY THANK YOU TO OUR VOLUNTEERS!
Crossroads Fife celebrates and thanks our Volunteer Befrienders for their kindness, time and dedication in helping the people who need us most. Thank you to our volunteers for going the extra mile supporting vulnerable people during the lockdown by phone or shop-drops. During Volunteers’ Week from 1-7 June, we want to honour the power of volunteering and their incredible impact. The coronavirus pandemic has raised the profile of volunteering and the immense contribution being made every single day by volunteers.
Crossroads Fife is a local Scottish charity who is proud to have provided quality care and dependable support to people in Fife for over 25 years. Our Befriending service provided by Volunteers complements the Respite, Palliative and Purchased Services delivered by Support Staff. All of our services enable carers and vulnerable adults to have a break by relying on our highly trained staff and volunteers.
Our valuable volunteers make an enormous contribution to individual’s lives, families and communities throughout Scotland. With over 1.2 million people involved in formal volunteering, they contribute more than £2 billion to the Scottish economy every year. Volunteer Nancy, said ‘I’ve been volunteering with Crossroads for a couple of years and befriending has become such an important and wonderful part of my life which my befriendee and I both treasure’.
Crossroads Fife Chair, Murray Grubb said ‘The pandemic has changed the landscape so taking the time to thank our volunteers for their critical contribution and connection to the most vulnerable in our society is essential. We celebrate our volunteers and look forward to their full return.’
So, if you’re up to volunteering and helping someone feel more connected and less socially isolated and lonely, we’d love to hear from you: firstname.lastname@example.org, 01592 630253. ick here to edit.
The Audiology Department within the Victoria Hospital has relocated to Level 7 Tower Block, previously being located in Ward 13 Phase 2. At the moment they are running a reduced service. The contact number for the Audiology Hub is 01592 643355 Ext. 28355. The new e-mail address is email@example.com
Do you care for an adult who enjoys...
Cambo Heritage Trust has opportunities for carers to have short regular respite breaks.
we provide small activity groups for adults with additional support needs delivered by experienced staff.
Various groups run Mondays to Thursdays, 10.30am - 3.30pm with times to suit you.
One off taster sessions are available to try out activities and meet staff to see if it works for you.
Contact Keri on 01333 451040 or firstname.lastname@example.org
for more information.
Funded by Shared Care Scotland's Creative Breaks fund.
Our sponsored walk, to raise awareness, support and funds for our person-centred charity is publicised on the Kingdom FM website:
For more information about how you can become involved or make a donation, please contact Laurie on Tel: 01592 610540 or email email@example.com
To mark SDS Awareness Week from 13th to 17ty June 2016, SDS Options (Fife), which is part of DPHS (Fife), invite people who are considering or receive Self Directed Support to their SDS Blether & Afternoon Tea Drop In on Thursday 16th June from 1pm to 4pm. Those attending will have the opportunity to:
The event is being held at their premises: West Shop, Laws Close, 339 High Street, Kirkcaldy. For any further inofmation, you can telephone Claire on 01592 803280or email firstname.lastname@example.org
Following the success of last years sponsored walk across the Forth Road Bridge, both in terms of money raised and fun had, Coordinator Laurie O'Brien, has organised another for this year!
The sponsored walk will be held on Saturday, 2nd July 2016, 12.00 - 3.00 p.m at the Beveridge Park and will be followed by a refreshments and snacks. Those attending are encouraged to bring a picnic.
Like last year, it is hoped that staff will be joined by carers and people who benefit from Crossroads support. Everyone is welcome though, even if you are not involved with Crossroads but would like to help! You can even bring your dog, though leads are essential.
Sponsorship forms are available at the office - Tel: 01592 610540 or email: email@example.com. If you know of any local business who may offer sonsorship or contribute in some other way, please let us know.
All money raised will be used to deliver extra hours of support to carers and the people they care for.
Hope to see you there!