DUTY OF CANDOUR REPORT
Duty of Candour is a legal requirement to ensure that if something goes wrong in health or social care services the people affected are offered an explanation, an apology and an assurance that staff will learn from the error. The learning is shared with the people affected and throughout Scotland.
In line with Scottish Government guidance, we are now in Level 0 – Covid 19. Crossroads continues to follow the contingency plan in place which reflects the guidance given and updated by the Scottish Government at any given point.
The Contingency Plan Information and Guidance folder is in place and holds the following information:
This will continue to be updated as changes are implemented.
All office staff continue to work on a blended pattern both home and office, ensuring that all health and safety requirements were met. Support workers are accessing the office for pre-booked training or supervisions. Support workers are asked to telephone the office to arrange pick up of PPE. Most meetings with other key organisations are carried out via a digital platform.
All staff are requested to carry out a weekly PCR test, these are posted to staff monthly. Any positive results must be reported immediately.
This report describes how Crossroads Fife has implemented Duty of Candour throughout the period August 2020 – July 2021.
Crossroads Fife is a charity primarily funded by Fife Health and Social Care Partnership to provide respite support to Carers who support people of any age and any disability throughout Fife. Crossroads Fife is also on the Care at Home Framework and supports people in receipt of Self Directed Support to achieve their outcomes.
Crossroads Fife has a Duty of Candour Policy and staff guidance. All staff have undertaken training to help them understand the Organisation’s policy and the process of the Duty of Candour which could affect them.
All health and social care services in Scotland must provide an annual duty of candour report for the service. As a registered support service provider this information is sent to our regulator the Care Inspectorate.
During the reporting period no incidents triggered Duty of Candour.
Our Policy and Process
If an incident occurred that necessitated the implementation of Duty of Candour our staff would follow procedure and report this to their line manager and Service Manager who oversees the service Crossroads Fife provides.
The incident would be reported and the named staff member would complete the Care Inspectorate e-form.
The internal reporting form highlights the learning needed as a result of the incident and any specific staff team learning necessary.
Service Manager and line manger would meet with staff to provide support and emphasise this is about learning and improving, not blame.
Duty of Candour is part of our Induction and Core training which all staff have to undertake. Whilst it is distressing when things go wrong we can and do learn from our mistakes and adapt our processes to try and minimise the event recurring.
Where the incident arises from staff wrong doing then our disciplinary policy would be put in place. If you would like more information regarding this report please contact the Service Manager.
7 JUNE 2021
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TIME TO SAY THANK YOU TO OUR VOLUNTEERS!
Crossroads Fife celebrates and thanks our Volunteer Befrienders for their kindness, time and dedication in helping the people who need us most. Thank you to our volunteers for going the extra mile supporting vulnerable people during the lockdown by phone or shop-drops. During Volunteers’ Week from 1-7 June, we want to honour the power of volunteering and their incredible impact. The coronavirus pandemic has raised the profile of volunteering and the immense contribution being made every single day by volunteers.
Crossroads Fife is a local Scottish charity who is proud to have provided quality care and dependable support to people in Fife for over 25 years. Our Befriending service provided by Volunteers complements the Respite, Palliative and Purchased Services delivered by Support Staff. All of our services enable carers and vulnerable adults to have a break by relying on our highly trained staff and volunteers.
Our valuable volunteers make an enormous contribution to individual’s lives, families and communities throughout Scotland. With over 1.2 million people involved in formal volunteering, they contribute more than £2 billion to the Scottish economy every year. Volunteer Nancy, said ‘I’ve been volunteering with Crossroads for a couple of years and befriending has become such an important and wonderful part of my life which my befriendee and I both treasure’.
Crossroads Fife Chair, Murray Grubb said ‘The pandemic has changed the landscape so taking the time to thank our volunteers for their critical contribution and connection to the most vulnerable in our society is essential. We celebrate our volunteers and look forward to their full return.’
So, if you’re up to volunteering and helping someone feel more connected and less socially isolated and lonely, we’d love to hear from you: email@example.com, 01592 630253. ick here to edit.
The Audiology Department within the Victoria Hospital has relocated to Level 7 Tower Block, previously being located in Ward 13 Phase 2. At the moment they are running a reduced service. The contact number for the Audiology Hub is 01592 643355 Ext. 28355. The new e-mail address is firstname.lastname@example.org
Crossroads Fife Central is very lucky to be able to help people to make a positive difference in their lives. All of the staff team are passionate about this and find it very rewarding to witness. Please click on this link to read what people we have worked with say about the support they have received.
Case Studies and Service Testimonials
Our service is very well thought of by the people that we support. This is because Crossroads Fife Central has a very supportive staff team who are carefully selected and highly trained.
We want to introduce the individual members of our team to you over the next few months. This is Marilyn, who was referred to in the recent post written by a Carer.
I would say that I am a very good listener who is patient, kind and caring towards others. I have a calm and friendly personality with a positive outlook on life and good sense of humour.
My Caring Experience
I trained as a general nurse, qualifying in 1994. I later retired from nursing in 2005 and have helped care for my grandchildren then until now. I also help care for my elderly parents.
Life before Crossroads was fairly isolated for me as a carer. I recognised something was happening with my mother long before her official diagnosis of vascular dementia. Mum obviously was getting distressed about her shortfalls and I could only soldier on doing my best.
The carers allocated for her personal care have very limited time to spend with her.
Mum is highly dependent on me for a multitude of reasons and can phone frequently. I visit most days and on occasion more than once. I am reluctant to go on holiday breaks.
About a year ago mum was allocated a social worker and it was this person who suggested the involvement of Crossroads Fife Central as mum refuses to be involved in any communal facilities. At the time I was sceptical however mum agreed to give it a try. A weekly visit of two hour sessions was agreed and I am delighted to say that they are highly successful, not least of all due to the wonderful work of Marilyn. She has built up a very special relationship with my mother and I know mum looks forward to the time she spends with her.
I personally feel relief knowing mum is having such quality time and also knowing Marilyn handles situations with great sensitivity.
Not only does Marilyn support my mother so admirably she is also caring towards me.
It is a comfort for me to know there is someone I can talk to if the need arises.
I feel extremely fortunate to have the services and friendship of Crossroads and am positive that my mother would say the same were she able to do so.
My biggest regret is that Crossroads support wasn't in place sooner.
Marjorie Hamilton - May 2017
Our Support Workers have been carefully selected and trained to a high standard to provide quality care and dependable support. Each staff member is a PVG Scheme Member (Protection of Vulnerable Groups), adheres to SSSC Codes of Practice and the National Care standards laid down by the Care Inspectorate.
In the coming months you will have the opportunity to learn about the individual members of staff and the experience that they have.
Watch this space!
Crossroads works together with many agencies to ensure that people receive a holistic, person centred package of support. To find out more about other support available, visit our Other Help Available Page.
Future Pathways works Scotland-wide to support people who experienced abuse or neglect as a child in care in Scotland. They can arrange and pay for support, including:
If you feel that this support is appropriate for you and you would like more information please click on the logo below which will take you to the Future Pathways website:
My mum was becoming more and more isolated within her own home as her dementia developed and meant she was struggling to cope with tasks like shopping, handling money and getting out and about. She enjoyed getting out, but her dementia meant she lost confidence in being able to go places.
We were recommended Crossroads Fife Central by our CPN and to start with it was a once a week visit for 2 hours which was funded by my mum. My mum quickly settled and enjoyed the visits and we were really pleased when, as her condition deteriorated, she was allocated additional hours by her social worker.
The visits made a huge difference to my mum, most importantly, and to my brother and I. My mum was able to go out shopping with the Support Worker, who was able to keep an eye on mum using money correctly, shopping being put away in the correct places and making sure mum was safe and well before she left. They would go to the bank, go out for a scenic drive, all sorts of things. The care that was shown was invaluable; mum's Support Worker at times found mum in a muddle over various things and was able to put right something which could easily have escalated had help not been at hand. On one occasion she stayed well past her allotted time with mum to make sure everything was in order before calling me to let me know what had happened and making sure mum was fine. My brother and I live a long distance from my mum and we were kept informed at all times so we knew what mum had been doing and if any issues needed sorting out. The peace of mind for family members was so appreciated.
Unfortunately, my mum has now moved into a nursing home. However, the time that Crossroads were involved with her meant that she was able to carry on safely in her own home for just that bit longer. We are all very grateful for that.
I wouldn't hesitate to recommend Crossroads to anyone. The help they can give means that people can still carry on doing those things they enjoyed when they were more able, giving them much needed independence. The range of services they can offer is so very helpful. The team are very professional, from the office staff through to the carers. They all work as a team and any queries are dealt with quickly and sensitively.
Heather Bullamore - April 2017