Crossroads Fife Central is very lucky to be able to help people to make a positive difference in their lives. All of the staff team are passionate about this and find it very rewarding to witness. Please click on this link to read what people we have worked with say about the support they have received.
Case Studies and Service Testimonials
Our service is very well thought of by the people that we support. This is because Crossroads Fife Central has a very supportive staff team who are carefully selected and highly trained.
We want to introduce the individual members of our team to you over the next few months. This is Marilyn, who was referred to in the recent post written by a Carer.
I would say that I am a very good listener who is patient, kind and caring towards others. I have a calm and friendly personality with a positive outlook on life and good sense of humour.
My Caring Experience
I trained as a general nurse, qualifying in 1994. I later retired from nursing in 2005 and have helped care for my grandchildren then until now. I also help care for my elderly parents.
Life before Crossroads was fairly isolated for me as a carer. I recognised something was happening with my mother long before her official diagnosis of vascular dementia. Mum obviously was getting distressed about her shortfalls and I could only soldier on doing my best.
The carers allocated for her personal care have very limited time to spend with her.
Mum is highly dependent on me for a multitude of reasons and can phone frequently. I visit most days and on occasion more than once. I am reluctant to go on holiday breaks.
About a year ago mum was allocated a social worker and it was this person who suggested the involvement of Crossroads Fife Central as mum refuses to be involved in any communal facilities. At the time I was sceptical however mum agreed to give it a try. A weekly visit of two hour sessions was agreed and I am delighted to say that they are highly successful, not least of all due to the wonderful work of Marilyn. She has built up a very special relationship with my mother and I know mum looks forward to the time she spends with her.
I personally feel relief knowing mum is having such quality time and also knowing Marilyn handles situations with great sensitivity.
Not only does Marilyn support my mother so admirably she is also caring towards me.
It is a comfort for me to know there is someone I can talk to if the need arises.
I feel extremely fortunate to have the services and friendship of Crossroads and am positive that my mother would say the same were she able to do so.
My biggest regret is that Crossroads support wasn't in place sooner.
Marjorie Hamilton - May 2017
Our Support Workers have been carefully selected and trained to a high standard to provide quality care and dependable support. Each staff member is a PVG Scheme Member (Protection of Vulnerable Groups), adheres to SSSC Codes of Practice and the National Care standards laid down by the Care Inspectorate.
In the coming months you will have the opportunity to learn about the individual members of staff and the experience that they have.
Watch this space!
Crossroads works together with many agencies to ensure that people receive a holistic, person centred package of support. To find out more about other support available, visit our Other Help Available Page.
Future Pathways works Scotland-wide to support people who experienced abuse or neglect as a child in care in Scotland. They can arrange and pay for support, including:
If you feel that this support is appropriate for you and you would like more information please click on the logo below which will take you to the Future Pathways website:
My mum was becoming more and more isolated within her own home as her dementia developed and meant she was struggling to cope with tasks like shopping, handling money and getting out and about. She enjoyed getting out, but her dementia meant she lost confidence in being able to go places.
We were recommended Crossroads Fife Central by our CPN and to start with it was a once a week visit for 2 hours which was funded by my mum. My mum quickly settled and enjoyed the visits and we were really pleased when, as her condition deteriorated, she was allocated additional hours by her social worker.
The visits made a huge difference to my mum, most importantly, and to my brother and I. My mum was able to go out shopping with the Support Worker, who was able to keep an eye on mum using money correctly, shopping being put away in the correct places and making sure mum was safe and well before she left. They would go to the bank, go out for a scenic drive, all sorts of things. The care that was shown was invaluable; mum's Support Worker at times found mum in a muddle over various things and was able to put right something which could easily have escalated had help not been at hand. On one occasion she stayed well past her allotted time with mum to make sure everything was in order before calling me to let me know what had happened and making sure mum was fine. My brother and I live a long distance from my mum and we were kept informed at all times so we knew what mum had been doing and if any issues needed sorting out. The peace of mind for family members was so appreciated.
Unfortunately, my mum has now moved into a nursing home. However, the time that Crossroads were involved with her meant that she was able to carry on safely in her own home for just that bit longer. We are all very grateful for that.
I wouldn't hesitate to recommend Crossroads to anyone. The help they can give means that people can still carry on doing those things they enjoyed when they were more able, giving them much needed independence. The range of services they can offer is so very helpful. The team are very professional, from the office staff through to the carers. They all work as a team and any queries are dealt with quickly and sensitively.
Heather Bullamore - April 2017