CROSSROADS FIFE
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DUTY OF CANDOUR REPORT
AUGUST 2024
 
Duty of Candour is a legal requirement to ensure that if something goes wrong in health or social care services the people affected are offered an explanation, an apology, and an assurance that staff will learn from the error. The learning is shared with the people affected and throughout Scotland.
 
We continue to have a Contingency Plan Information and Guidance in place which holds the following information where necessary:
 
  1. Contingency Plan
  2. New & Amended policies and procedures.
  3. Support worker, Office (Individual) and Workplace Risk Assessments
  4. Health Protection Scotland Information & Guidance
  5. Fife Health & Social Care Partnership Guidance and Communication
  6. Scottish Government Guidance
  7. Care Inspectorate Guidance
  8. Crossroads Fife Guidance and Updates for all staff
 
This will continue to be updated as changes are implemented.
 
This report describes how Crossroads Fife has implemented Duty of Candour throughout the period August 2023 – August 2024.
 
Crossroads Fife is a charity primarily funded by Fife Health and Social Care Partnership to provide respite support to Carers who support people of any age and any disability throughout Fife. Crossroads Fife is also on the Care at Home Framework and supports people in receipt of Self-Directed Support to achieve their outcomes.
 
Crossroads Fife has a Duty of Candour Policy and staff guidance. All staff have undertaken training to help them understand the Organisation’s policy and the process of the Duty of Candour which could affect them.
 
Incident Reporting
 
All health and social care services in Scotland must provide an annual duty of candour report for the service. As a registered Care at Home service provider this information is sent to our regulator the Care Inspectorate.
 
During the reporting period no incidents triggered Duty of Candour.
 
Our Policy and Process
 
If an incident occurred that necessitated the implementation of Duty of Candour our staff would follow procedure and report this to their immediate line manager or Deputy Manager/Service Manager who oversees the service Crossroads Fife provides.
 
The incident would be reported, and the named staff member would complete the Care Inspectorate e-form.
 
The internal reporting form highlights the learning needed as a result of the incident and any specific staff team learning necessary.
 
The Service Manager, Deputy Manager or Coordinator (immediate line manager) would meet with staff to provide support and emphasise this is about learning and improving, not blame.
 
Duty of Candour is part of our Induction and Core training which all staff have to undertake. Whilst it is distressing when things go wrong, we can and do learn from our mistakes and adapt our processes to try and minimise the event recurring.
 
Where the incident arises from staff wrong doing then our disciplinary policy would be put in place. If you would like more information regarding this report, please contact the Service Manager.
 
Crossroads Fife were awarded the Carers Positive Award in August 2024
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Marie Smith one of our dedicated support workers took the decision to retire recently. We wish all her the best of luck being a lady of leisure.

GOOD LUCK MARIE XXX

​DUTY OF CANDOUR REPORT
AUGUST 2023
 
Duty of Candour is a legal requirement to ensure that if something goes wrong in health or social care services the people affected are offered an explanation, an apology, and an assurance that staff will learn from the error. The learning is shared with the people affected and throughout Scotland.
 
In line with Scottish Government guidance for Covid – 19, Crossroads continues to follow the contingency plan in place which reflects the guidance given and updated by the Scottish Government at any given point.
 
The Contingency Plan Information and Guidance folder is in place and holds the following information:
 
1.    Contingency Plan
2.    New & Amended policies and procedures.
3.    Support worker, Office (Individual) and Workplace Risk Assessments
4.    Health Protection Scotland Information & Guidance
5.    Fife Health & Social Care Partnership Guidance and Communication
6.    Scottish Government Guidance
7.    Care Inspectorate Guidance
8.    Crossroads Fife Guidance and Updates for all staff
 
This will continue to be updated as changes are implemented.
 
This report describes how Crossroads Fife has implemented Duty of Candour throughout the period August 2022 – July 2023.
 
Crossroads Fife is a charity primarily funded by Fife Health and Social Care Partnership to provide respite support to Carers who support people of any age and any disability throughout Fife. Crossroads Fife is also on the Care at Home Framework and supports people in receipt of Self-Directed Support to achieve their outcomes.
 
Crossroads Fife has a Duty of Candour Policy and staff guidance. All staff have undertaken training to help them understand the Organisation’s policy and the process of the Duty of Candour which could affect them.
 
Incident Reporting
 
All health and social care services in Scotland must provide an annual duty of candour report for the service. As a registered support service provider this information is sent to our regulator the Care Inspectorate.
 
During the reporting period no incidents triggered Duty of Candour.
 
 
Our Policy and Process
 
If an incident occurred that necessitated the implementation of Duty of Candour our staff would follow procedure and report this to their immediate line manager or Deputy Manager/Service Manager who oversees the service Crossroads Fife provides.
 
The incident would be reported, and the named staff member would complete the Care Inspectorate e-form.
 
The internal reporting form highlights the learning needed as a result of the incident and any specific staff team learning necessary.
 
The Service Manager, Deputy Manager or Coordinator (immediate line manager) would meet with staff to provide support and emphasise this is about learning and improving, not blame.
 
Duty of Candour is part of our Induction and Core training which all staff have to undertake. Whilst it is distressing when things go wrong, we can and do learn from our mistakes and adapt our processes to try and minimise the event recurring.
 
Where the incident arises from staff wrong doing then our disciplinary policy would be put in place. If you would like more information regarding this report, please contact the Service Manager.
 
 
 
​DUTY OF CANDOUR REPORT
AUGUST 2022
 
Duty of Candour is a legal requirement to ensure that if something goes wrong in health or social care services the people affected are offered an explanation, an apology and an assurance that staff will learn from the error. The learning is shared with the people affected and throughout Scotland.
 
In line with Scottish Government guidance for Covid – 19, Crossroads continues to follow the contingency plan in place which reflects the guidance given and updated by the Scottish Government at any given point.
 
The Contingency Plan Information and Guidance folder is in place and holds the following information:
 
1.    Contingency Plan
2.    New & Amended policies and procedures
3.    Support worker, Office (Individual) and Workplace Risk Assessments
4.    Health Protection Scotland Information & Guidance
5.    Fife Health & Social Care Partnership Guidance and Communication
6.    Scottish Government Guidance
7.    Care Inspectorate Guidance
8.    Crossroads Fife Guidance and Updates for all staff
 
This will continue to be updated as changes are implemented.
 
All office staff have now returned to working from the office, however the option of working on a blended pattern both home and office is still available, ensuring that all health and safety requirements were met. Support workers continue to access the office for pre-booked training or supervisions. Support workers are asked to telephone the office to arrange pick up of PPE. Most meetings with other key organisations are continuing to be carried out via a digital platform.
 
All staff are requested to carry out a twice weekly LFD test, these are posted to staff monthly. Any positive results must be reported immediately.
 
This report describes how Crossroads Fife has implemented Duty of Candour throughout the period August 2021 – July 2022.
 
Crossroads Fife is a charity primarily funded by Fife Health and Social Care Partnership to provide respite support to Carers who support people of any age and any disability throughout Fife. Crossroads Fife is also on the Care at Home Framework and supports people in receipt of Self Directed Support to achieve their outcomes.
 
Crossroads Fife has a Duty of Candour Policy and staff guidance. All staff have undertaken training to help them understand the Organisation’s policy and the process of the Duty of Candour which could affect them.
 
Incident Reporting
 
All health and social care services in Scotland must provide an annual duty of candour report for the service. As a registered support service provider this information is sent to our regulator the Care Inspectorate.
 
During the reporting period no incidents triggered Duty of Candour.
 
Our Policy and Process
 
If an incident occurred that necessitated the implementation of Duty of Candour our staff would follow procedure and report this to their immediate line manager or Deputy Manager/Service Manager who oversees the service Crossroads Fife provides.
 
The incident would be reported and the named staff member would complete the Care Inspectorate e-form.
 
The internal reporting form highlights the learning needed as a result of the incident and any specific staff team learning necessary.
 
The Service Manager, Deputy Manager or line manger would meet with staff to provide support and emphasise this is about learning and improving, not blame.
 
Duty of Candour is part of our Induction and Core training which all staff have to undertake. Whilst it is distressing when things go wrong we can and do learn from our mistakes and adapt our processes to try and minimise the event recurring.
 
Where the incident arises from staff wrong doing then our disciplinary policy would be put in place. If you would like more information regarding this report please contact the Service Manager.
 
 
 
Fife Civic Awards Dec 2021 
​
​DUTY OF CANDOUR REPORT
JULY 2021
 
Duty of Candour is a legal requirement to ensure that if something goes wrong in health or social care services the people affected are offered an explanation, an apology and an assurance that staff will learn from the error. The learning is shared with the people affected and throughout Scotland.
 
In line with Scottish Government guidance, we are now in Level 0 – Covid 19. Crossroads continues to follow the contingency plan in place which reflects the guidance given and updated by the Scottish Government at any given point.
 
The Contingency Plan Information and Guidance folder is in place and holds the following information:
 
  1. Contingency Plan
  2. New & Amended policies and procedures
  3. Support worker, Office (Individual) and Workplace Risk Assessments
  4. Health Protection Scotland Information & Guidance
  5. Fife Health & Social Care Partnership Guidance and Communication
  6. Scottish Government Guidance
  7. Care Inspectorate Guidance
  8. Crossroads Fife Guidance and Updates for all staff
 
This will continue to be updated as changes are implemented.
 
All office staff continue to work on a blended pattern both home and office, ensuring that all health and safety requirements were met. Support workers are accessing the office for pre-booked training or supervisions. Support workers are asked to telephone the office to arrange pick up of PPE. Most meetings with other key organisations are carried out via a digital platform.
 
All staff are requested to carry out a weekly PCR test, these are posted to staff monthly. Any positive results must be reported immediately.
 
This report describes how Crossroads Fife has implemented Duty of Candour throughout the period August 2020 – July 2021.
 
Crossroads Fife is a charity primarily funded by Fife Health and Social Care Partnership to provide respite support to Carers who support people of any age and any disability throughout Fife. Crossroads Fife is also on the Care at Home Framework and supports people in receipt of Self Directed Support to achieve their outcomes.
 
Crossroads Fife has a Duty of Candour Policy and staff guidance. All staff have undertaken training to help them understand the Organisation’s policy and the process of the Duty of Candour which could affect them.
 
Incident Reporting
 
All health and social care services in Scotland must provide an annual duty of candour report for the service. As a registered support service provider this information is sent to our regulator the Care Inspectorate.
 
During the reporting period no incidents triggered Duty of Candour.
 
Our Policy and Process
 
If an incident occurred that necessitated the implementation of Duty of Candour our staff would follow procedure and report this to their line manager and Service Manager who oversees the service Crossroads Fife provides.
 
The incident would be reported and the named staff member would complete the Care Inspectorate e-form.
 
The internal reporting form highlights the learning needed as a result of the incident and any specific staff team learning necessary.
 
Service Manager and line manger would meet with staff to provide support and emphasise this is about learning and improving, not blame.
 
Duty of Candour is part of our Induction and Core training which all staff have to undertake. Whilst it is distressing when things go wrong we can and do learn from our mistakes and adapt our processes to try and minimise the event recurring.
 
Where the incident arises from staff wrong doing then our disciplinary policy would be put in place. If you would like more information regarding this report please contact the Service Manager.
 
 
 
7 JUNE 2021
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When you shop 
@AmazonSmile
Amazon will make a donation to Crossroads Fife. https://smile.amazon.co.uk/ch/SC007781
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TIME TO SAY THANK YOU TO OUR VOLUNTEERS! 
Crossroads Fife celebrates and thanks our Volunteer Befrienders for their kindness, time and dedication in helping the people who need us most.  Thank you to our volunteers for going the extra mile supporting vulnerable people during the lockdown by phone or shop-drops.  During Volunteers’ Week from 1-7 June, we want to honour the power of volunteering and their incredible impact.  The coronavirus pandemic has raised the profile of volunteering and the immense contribution being made every single day by volunteers.
 
Crossroads Fife is a local Scottish charity who is proud to have provided quality care and dependable support to people in Fife for over 25 years.  Our Befriending service provided by Volunteers complements the Respite, Palliative and Purchased Services delivered by Support Staff.  All of our services enable carers and vulnerable adults to have a break by relying on our highly trained staff and volunteers. 
 
Our valuable volunteers make an enormous contribution to individual’s lives, families and communities throughout Scotland.  With over 1.2 million people involved in formal volunteering, they contribute more than £2 billion to the Scottish economy every year.  Volunteer Nancy, said ‘I’ve been volunteering with Crossroads for a couple of years and befriending has become such an important and wonderful part of my life which my befriendee and I both treasure’.
 
Crossroads Fife Chair, Murray Grubb said ‘The pandemic has changed the landscape so taking the time to thank our volunteers for their critical contribution and connection to the most vulnerable in our society is essential.  We celebrate our volunteers and look forward to their full return.’
 
So, if you’re up to volunteering and helping someone feel more connected and less socially isolated and lonely, we’d love to hear from you:  [email protected], 01592 630253.  ick here to edit.

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​The Audiology Department within the Victoria Hospital has relocated to Level 7 Tower Block, previously being located in Ward 13 Phase 2. At the moment they are running a reduced service. The contact number for the Audiology Hub is 01592 643355 Ext. 28355. The new e-mail address is [email protected] 

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4 February 2021 - we received our Dementia Friend Award
9 March 2021 - We received our certificate
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Find about the difference we can make...

22/5/2017

1 Comment

 
Crossroads Fife Central is very lucky to be able to help people to make a positive difference in their lives. All of the staff team are passionate about this and find it very rewarding to witness. Please click on this ​link to read what people we have worked with say about the support they have received.

​Case Studies and Service Testimonials
1 Comment

Meet the Team

19/5/2017

0 Comments

 
​Our service is very well thought of by the people that we support. This is because Crossroads Fife Central has a very supportive staff team who are carefully selected and highly trained.
We want to introduce the individual members of our team to you over the next few months. This is Marilyn, who was referred to in the recent post written by a Carer.
​Marilyn
My Interests 
I love spending quality time with my family, especially going on camping trips in my old campervan. I'm a keen gardener, who loves animals and anything nature related. I spend a lot of my time outdoors going on long walks and cycles.
Another hobby of mine is playing games, my favourites are puzzles and dominoes but I also like playing cards and completing crosswords. I play piano and enjoy listening to music. I like to relax by watching documentaries on TV or reading a good book.
I also enjoy cooking and meeting new people. 
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​My Qualities
I would say that I am a very good listener who is patient, kind and caring towards others. I have a calm and friendly personality with a positive outlook on life and good sense of humour. 
 My Caring Experience
I trained as a general nurse, qualifying in 1994. I later retired from nursing in 2005 and have helped care for my grandchildren then until now.  I also help care for my elderly parents. 
0 Comments

The difference Crossroads has made - a carer's perspective

17/5/2017

2 Comments

 
Life before Crossroads was fairly isolated for me as a carer. I recognised something was happening with my mother long before her official diagnosis of vascular dementia. Mum obviously was getting distressed about her shortfalls and I could only soldier on doing my best.
The carers allocated for her personal care have very limited time to spend with her.
Mum is highly dependent on me for a multitude of reasons and can phone frequently. I visit most days and on occasion more than once. I am reluctant to go on holiday breaks.
About a year ago mum was allocated a social worker and it was this person who suggested the involvement of Crossroads Fife Central as mum refuses to be involved in any communal facilities. At the time I was sceptical however mum agreed to give it a try. A weekly visit of two hour sessions was agreed and I am delighted to say that they are highly successful, not least of all due to the wonderful work of Marilyn. She has built up a very special relationship with my mother and I know mum looks forward to the time she spends with her.
I personally feel relief knowing mum is having such quality time and also knowing Marilyn handles situations with great sensitivity.
Not only does Marilyn support my mother so admirably she is also caring towards me.
It is a comfort for me to know there is someone I can talk to if the need arises.
I feel extremely fortunate to have the services and friendship of Crossroads and am positive that my mother would say the same were she able to do so.
My biggest regret is that Crossroads support wasn't in place sooner.
​
Marjorie Hamilton - May 2017
2 Comments

Meet the Support Staff Team!

12/5/2017

4 Comments

 
Our Support Workers have been carefully selected and trained to a high standard to provide quality care and dependable support.  Each staff member is a PVG Scheme Member (Protection of Vulnerable Groups), adheres to SSSC Codes of Practice and the National Care standards laid down by the Care Inspectorate.  

In the coming months you will have the opportunity to learn about the individual members of staff and the experience that they have.

​Watch this space!
4 Comments

Other Help Available

10/5/2017

0 Comments

 
Crossroads works together with many agencies to ensure that people receive a holistic, person centred package of support. To find out more about other support available, visit our Other Help Available Page.
0 Comments

Working together with Future Pathways

7/5/2017

1 Comment

 
Future Pathways works Scotland-wide to support people who experienced abuse or neglect as a child in care in Scotland. They can arrange and pay for support, including:
  • counselling
  • access to work and education 
  • support to access records and family histories
  • health and well-being support, e.g. from organisations such as Crossroads.
This support is to help individuals find their own pathways to a positive future. 
If you feel that this support is appropriate for you and you would like more information please click on the logo below which will take you to the Future Pathways website:

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1 Comment

Details of Sponsored Walk

5/5/2017

0 Comments

 
0 Comments

Another Carer recommends our service

4/5/2017

0 Comments

 
​My mum was becoming more and more isolated within her own home as her dementia developed and meant she was struggling to cope with tasks like shopping, handling money and getting out and about. She enjoyed getting out, but her dementia meant she lost confidence in being able to go places.
 
We were recommended Crossroads Fife Central by our CPN and to start with it was a once a week visit for 2 hours which was funded by my mum.  My mum quickly settled and enjoyed the visits and we were really pleased when, as her condition deteriorated, she was allocated additional hours by her social worker.  
 
The visits made a huge difference to my mum, most importantly, and to my brother and I.  My mum was able to go out shopping with the Support Worker, who was able to keep an eye on mum using money correctly, shopping being put away in the correct places and making sure mum was safe and well before she left. They would go to the bank, go out for a scenic drive, all sorts of things.  The care that was shown was invaluable;  mum's Support Worker at times found mum in a muddle over various things and was able to put right something which could easily have escalated had help not been at hand. On one occasion she stayed well past her allotted time with mum to make sure everything was in order before calling me to let me know what had happened and making sure mum was fine.  My brother and I live a long distance from my mum and we were kept informed at all times so we knew what mum had been doing and if any issues needed sorting out.  The peace of mind for family members was so appreciated. 
  
Unfortunately, my mum has now moved into a nursing home.  However, the time that Crossroads were involved with her meant that she was able to carry on safely in her own home for just that bit longer.  We are all very grateful for that. 
  
I wouldn't hesitate to recommend Crossroads to anyone.  The help they can give means that people can still carry on doing those things they enjoyed when they were more able, giving them much needed independence.   The range of services they can offer is so very helpful.  The team are very professional, from the office staff through to the carers.  They all work as a team and any queries are dealt with quickly and sensitively.  

Heather Bullamore - April 2017
0 Comments

Charity Sponsored Walk 2017 - Details Announced

4/5/2017

0 Comments

 
​Following the success of previous years sponsored walks across the Forth Road Bridge and at the Beveridge Park, both in terms of money raised and fun had, Coordinator Laurie O'Brien, has organised another for this year! 

The sponsored walk will be held on Saturday, 1st July 2016, 1.30 - 3.30 p.m at the Beveridge Park, Kirkcaldy. The meet up point for those taking part is the rugby field by the car park. The walk will be twice around the park and once around the pond, a distance of 5.5 km. Please bring a packed lunch or picnic to enjoy with Laurie and the other walkers at the end.

Like previous years, it is hoped that staff will be joined by carers and people who benefit from Crossroads support. Everyone is welcome though, even if you are not involved with Crossroads but would like to help! You can even bring your dog, though leads are essential.

Sponsorship forms are available at the office - Tel: 01592 610540 or email: [email protected]. If you know of any local business who may offer sonsorship or contribute in some other way, please let us know. 

All money raised will be used to deliver extra hours of support to carers and the people they care for.

Hope to see you there!


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  • Home
  • About us
    • Our History
    • Our Funders
    • Meet the Support Staff Team >
      • Staff Profiles
      • Staff Area
      • Events
    • Terms & Conditions
    • Confidentiality
    • Mission Statement
  • Contact
    • Privacy Notice
  • Support Provided
    • Short Breaks for Carers
    • Self Directed Support and Purchased Care
    • Befriending
    • Case Studies & Service Testimonials
    • Other Help Available
  • Get Involved
    • Recruitment - Staff, Volunteers and Board Members
  • Vacancies
  • News
    • Newsletters
  • Fundraising
  • Policies