DUTY OF CANDOUR REPORT
Duty of Candour is a legal requirement to ensure that if something goes wrong in health or social care services the people affected are offered an explanation, an apology and an assurance that staff will learn from the error. The learning is shared with the people affected and throughout Scotland.
In line with Scottish Government guidance, we are now in Level 0 – Covid 19. Crossroads continues to follow the contingency plan in place which reflects the guidance given and updated by the Scottish Government at any given point.
The Contingency Plan Information and Guidance folder is in place and holds the following information:
This will continue to be updated as changes are implemented.
All office staff continue to work on a blended pattern both home and office, ensuring that all health and safety requirements were met. Support workers are accessing the office for pre-booked training or supervisions. Support workers are asked to telephone the office to arrange pick up of PPE. Most meetings with other key organisations are carried out via a digital platform.
All staff are requested to carry out a weekly PCR test, these are posted to staff monthly. Any positive results must be reported immediately.
This report describes how Crossroads Fife has implemented Duty of Candour throughout the period August 2020 – July 2021.
Crossroads Fife is a charity primarily funded by Fife Health and Social Care Partnership to provide respite support to Carers who support people of any age and any disability throughout Fife. Crossroads Fife is also on the Care at Home Framework and supports people in receipt of Self Directed Support to achieve their outcomes.
Crossroads Fife has a Duty of Candour Policy and staff guidance. All staff have undertaken training to help them understand the Organisation’s policy and the process of the Duty of Candour which could affect them.
All health and social care services in Scotland must provide an annual duty of candour report for the service. As a registered support service provider this information is sent to our regulator the Care Inspectorate.
During the reporting period no incidents triggered Duty of Candour.
Our Policy and Process
If an incident occurred that necessitated the implementation of Duty of Candour our staff would follow procedure and report this to their line manager and Service Manager who oversees the service Crossroads Fife provides.
The incident would be reported and the named staff member would complete the Care Inspectorate e-form.
The internal reporting form highlights the learning needed as a result of the incident and any specific staff team learning necessary.
Service Manager and line manger would meet with staff to provide support and emphasise this is about learning and improving, not blame.
Duty of Candour is part of our Induction and Core training which all staff have to undertake. Whilst it is distressing when things go wrong we can and do learn from our mistakes and adapt our processes to try and minimise the event recurring.
Where the incident arises from staff wrong doing then our disciplinary policy would be put in place. If you would like more information regarding this report please contact the Service Manager.
7 JUNE 2021
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TIME TO SAY THANK YOU TO OUR VOLUNTEERS!
Crossroads Fife celebrates and thanks our Volunteer Befrienders for their kindness, time and dedication in helping the people who need us most. Thank you to our volunteers for going the extra mile supporting vulnerable people during the lockdown by phone or shop-drops. During Volunteers’ Week from 1-7 June, we want to honour the power of volunteering and their incredible impact. The coronavirus pandemic has raised the profile of volunteering and the immense contribution being made every single day by volunteers.
Crossroads Fife is a local Scottish charity who is proud to have provided quality care and dependable support to people in Fife for over 25 years. Our Befriending service provided by Volunteers complements the Respite, Palliative and Purchased Services delivered by Support Staff. All of our services enable carers and vulnerable adults to have a break by relying on our highly trained staff and volunteers.
Our valuable volunteers make an enormous contribution to individual’s lives, families and communities throughout Scotland. With over 1.2 million people involved in formal volunteering, they contribute more than £2 billion to the Scottish economy every year. Volunteer Nancy, said ‘I’ve been volunteering with Crossroads for a couple of years and befriending has become such an important and wonderful part of my life which my befriendee and I both treasure’.
Crossroads Fife Chair, Murray Grubb said ‘The pandemic has changed the landscape so taking the time to thank our volunteers for their critical contribution and connection to the most vulnerable in our society is essential. We celebrate our volunteers and look forward to their full return.’
So, if you’re up to volunteering and helping someone feel more connected and less socially isolated and lonely, we’d love to hear from you: firstname.lastname@example.org, 01592 630253. ick here to edit.
The Audiology Department within the Victoria Hospital has relocated to Level 7 Tower Block, previously being located in Ward 13 Phase 2. At the moment they are running a reduced service. The contact number for the Audiology Hub is 01592 643355 Ext. 28355. The new e-mail address is email@example.com
Vacancy – Support Workers
We are currently looking for highly motivated caring individuals to join our well established and professional team in Dunfermline and West Fife. Supporting people with any illness and/or disability in their own home. With us, you will achieve rewarding and fulfilling employment with a good work life balance.
Though you will join our team, we will see you as an individual and offer you:-
· quality induction and ongoing training
Protection of Vulnerable Groups (PVG) Scheme Registration will be required for all successful candidates.
A clean driving licence and use of a car with business insurance is essential.
These posts are currently funded until March 2019, though it is anticipated that the funding will be continued.
Closing date for applications is Thursday 11th October, 2018
If you are interested in working for us please contact us on 01592 610540 or by email to firstname.lastname@example.org.
Crossroads Fife Central strives to be an Equal Opportunities employer.
Crossroads Fife Central is a Living Wage employer.
Crossroads (Dunfermline) Join Forces with Crossroads (Fife Central)
Following a recent AGM and EGM, the board of Crossroads (Dunfermline) would like to notify all our supporters of our upcoming merger with Crossroads (Fife Central). After almost 36 years of providing much needed respite for carers in Dunfermline and West Fife, Crossroads (Dunfermline) will be joining forces with the larger Fife based organisation (who will shortly change their name to Crossroads (Fife) to reflect the change).
In coming together, the new organisation will be able to provide more support to those who need it than either can do alone.
Elaine Combe, former Chair of Crossroads (Dunfermline) and soon to be board member of the Crossroads (Fife) said: "We are very much looking forward to coming together as Crossroads Fife. The board would like to reassure all those who we support that the service you receive will not change and you shouldn't notice the merger in the care you receive and you'll still be able to contact us in the Dunfermline office. We truly believe that in coming together we can provide more support for the people of Dunfermline and West-Fife. We would like to take this opportunity to thank all those who have supported and raised funds for Crossroads (Dunfermline) both in recent times and over the many years we have been providing care. Thanks to you, we have been able to help those who need it most. We hope that you will continue to support us as the new Crossroads Fife."
Crossroads (Dunfermline) will merge with Crossroads (Fife Central) on 30 September. All local contact details will remain the same.
E Combe, Trustee & Voluntary Fundraiser
For Crossroads Dunfermline
Tel: 07974790430 (personal mobile) / 01383 621774 Crossroads Office tel
Supporting Parents and Children with a Disability Event on 26th October 2018, 9am – 12.45pm in the Thistle Hall, Lynebank Hospital
This event held by Fife Health & Social Care Partnership will offer information about support to parents with children who have a disability, and parents themselves who may require additional support
Who is the event for?
Parents of children who have a disability
Young people who have a disability and are in transition to adulthood
Parents who require support to assist them in parenting their children
Health, Social Work and Voluntary Sector professionals who work in both adult and children’s services
Part 1 – Supporting families where there is a child with a disability
Family Fund is the UK’s largest charity providing grants for families on low incomes raising disabled or seriously ill children and young people. Last year, they provided 88,407 grants and services worth over £33 million to families across the UK
Supporting Disabled Children A Scottish Government online Resource development for Young People with a disability and their families
Part 2 – Supporting parents who require parenting support
Parent Network Scotland An organisation that supports parents with and without disabilities to come together to develop their parenting skills and provide peer support
NHS Scotland To discuss the review and development of the “Ready Steady” series. A new Scottish pregnancy and birth resource for parents with a learning disability is being developed to replace the existing CHANGE parenting resources.
Review of Part 12, Children and Young People’s Act Discussion around consulting with stakeholders regarding Part 12 of the act which expects local authority services to provide services to prevent children becoming looked after
Attendees may choose to come along to the first or second part or all of the event depending on what information seems relevant to them
Please book a place by contacting email@example.com before the 19th October 2018
Opportunity for Carers to have their say on Fife Health & Social Care Partnership Short Breaks statement -
Sent on behalf of Scott Fissenden, Fife Health and Social Care Partnership.
The Carers (Scotland) Act 2016 requires that the Health & Social Care Partnership prepares a statement about short breaks for carers by the end of December 2018 and that this should be developed with the involvement of carers and persons who represent them. As an organisation that supports carers we (Fife Health and Social Care Partnership) would like to hear what you think are the priorities for their Short Breaks Service Statement for Carers.
The purpose of the Short Break Services Statement is to provide information to carers and cared-for people so that they can make informed choices about the types of support they might wish to consider. We already know from the consultation early in 2018 that carers consider short breaks from their unpaid carer role as second only in importance to general information and advice to help carers. Before finalising the statement the partnership is keen to ensure carers have the opportunity to share their thoughts about short breaks, what matters most and where you think we should focus our limited resources.
The consultation has several facets including direct consultation with carers and focus groups with carers. In partnership with Fife Voluntary Action we are hosting a brainstorming workshop consultation session for those organisations who champion carers to share what they understand carers’ priorities for short breaks are. You are invited to take part in this vital part of developing our service statement and your views, on behalf of carers, will help us to shape a positive, meaningful and successful service for the future.
Date: Thursday 20 September 2018
Venue: New Volunteer House, 16 East Fergus Place, Kirkcaldy, KY1 1XT – Map
Please note that only disabled parking is available at this office as a permit system is in place. We would recommend parking at the nearby Kirkcaldy Train Station for free.
We are looking to have a good representation from across the carers organisations in Fife, please let me know if you are able/unable to attend or if you wish to send a substitute from your organisation in your place.
Please do not hesitate to contact me if you have any questions.
I look forward to hearing from you.
Fife Voluntary Action
Tel. 0800 389 6046