DUTY OF CANDOUR REPORT
Duty of Candour is a legal requirement to ensure that if something goes wrong in health or social care services the people affected are offered an explanation, an apology and an assurance that staff will learn from the error. The learning is shared with the people affected and throughout Scotland.
In line with Scottish Government guidance, we are now in Level 0 – Covid 19. Crossroads continues to follow the contingency plan in place which reflects the guidance given and updated by the Scottish Government at any given point.
The Contingency Plan Information and Guidance folder is in place and holds the following information:
This will continue to be updated as changes are implemented.
All office staff continue to work on a blended pattern both home and office, ensuring that all health and safety requirements were met. Support workers are accessing the office for pre-booked training or supervisions. Support workers are asked to telephone the office to arrange pick up of PPE. Most meetings with other key organisations are carried out via a digital platform.
All staff are requested to carry out a weekly PCR test, these are posted to staff monthly. Any positive results must be reported immediately.
This report describes how Crossroads Fife has implemented Duty of Candour throughout the period August 2020 – July 2021.
Crossroads Fife is a charity primarily funded by Fife Health and Social Care Partnership to provide respite support to Carers who support people of any age and any disability throughout Fife. Crossroads Fife is also on the Care at Home Framework and supports people in receipt of Self Directed Support to achieve their outcomes.
Crossroads Fife has a Duty of Candour Policy and staff guidance. All staff have undertaken training to help them understand the Organisation’s policy and the process of the Duty of Candour which could affect them.
All health and social care services in Scotland must provide an annual duty of candour report for the service. As a registered support service provider this information is sent to our regulator the Care Inspectorate.
During the reporting period no incidents triggered Duty of Candour.
Our Policy and Process
If an incident occurred that necessitated the implementation of Duty of Candour our staff would follow procedure and report this to their line manager and Service Manager who oversees the service Crossroads Fife provides.
The incident would be reported and the named staff member would complete the Care Inspectorate e-form.
The internal reporting form highlights the learning needed as a result of the incident and any specific staff team learning necessary.
Service Manager and line manger would meet with staff to provide support and emphasise this is about learning and improving, not blame.
Duty of Candour is part of our Induction and Core training which all staff have to undertake. Whilst it is distressing when things go wrong we can and do learn from our mistakes and adapt our processes to try and minimise the event recurring.
Where the incident arises from staff wrong doing then our disciplinary policy would be put in place. If you would like more information regarding this report please contact the Service Manager.
7 JUNE 2021
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TIME TO SAY THANK YOU TO OUR VOLUNTEERS!
Crossroads Fife celebrates and thanks our Volunteer Befrienders for their kindness, time and dedication in helping the people who need us most. Thank you to our volunteers for going the extra mile supporting vulnerable people during the lockdown by phone or shop-drops. During Volunteers’ Week from 1-7 June, we want to honour the power of volunteering and their incredible impact. The coronavirus pandemic has raised the profile of volunteering and the immense contribution being made every single day by volunteers.
Crossroads Fife is a local Scottish charity who is proud to have provided quality care and dependable support to people in Fife for over 25 years. Our Befriending service provided by Volunteers complements the Respite, Palliative and Purchased Services delivered by Support Staff. All of our services enable carers and vulnerable adults to have a break by relying on our highly trained staff and volunteers.
Our valuable volunteers make an enormous contribution to individual’s lives, families and communities throughout Scotland. With over 1.2 million people involved in formal volunteering, they contribute more than £2 billion to the Scottish economy every year. Volunteer Nancy, said ‘I’ve been volunteering with Crossroads for a couple of years and befriending has become such an important and wonderful part of my life which my befriendee and I both treasure’.
Crossroads Fife Chair, Murray Grubb said ‘The pandemic has changed the landscape so taking the time to thank our volunteers for their critical contribution and connection to the most vulnerable in our society is essential. We celebrate our volunteers and look forward to their full return.’
So, if you’re up to volunteering and helping someone feel more connected and less socially isolated and lonely, we’d love to hear from you: email@example.com, 01592 630253. ick here to edit.
The Audiology Department within the Victoria Hospital has relocated to Level 7 Tower Block, previously being located in Ward 13 Phase 2. At the moment they are running a reduced service. The contact number for the Audiology Hub is 01592 643355 Ext. 28355. The new e-mail address is firstname.lastname@example.org
The hamper was accepted by Ann Buckley, a carer, on behalf of her mum who had the winning ticket. Ann is also a volunteer member of our Board of Directors, wanting to give back to the organisation she feels supported her family so well.
The grand total for our Charity Curry Night has been announced - a whopping £583.45!
Thank you so much for all the people who bought tickets, participated in the raffle and played games on the night. Thanks also goes to people and local businesses who donated prizes.
The money raised will provide additional hours to carers and the people that they support.
Staff members Margaret, Alaena and Julie can be seen here enjoying their meal.
Marjorie Cleghorn - a Carer's Perspective.
I worked full time, had a busy schedule and looked after my mother, who has dementia, and my father who is an amputee. My husband is invaluable as he supports them as well as organising hospital visits, doing shopping runs and being a taxi generally! This really curtailed our lives as we could no longer just go away for the weekend to visit family. We haven't had a holiday in ages as we live in the country; we need to arrange everything as neither parent could cope with buses or even taxis.
Crossroads became involved after I was diagnosed with breast cancer at the start of this year, having survived a brain tumour four years prior to this. I had to go in quickly for surgery and we called Crossroads Fife Central to assist, which they did providing care and companionship for my parents two days a week. We purchase this support, which is ongoing.
This made a difference to us be easing the pressure on ourselves and it meant that I could try and recover without the added worry of my parents.
Now, my life is better than it has been in a while and I would most certainly recommend Crossroads to other people.
Marjorie Cleghorn - November 2016
Staff, their family and friends and people supported by Crossroads recently attended our Charity Curry night at Reya Tandoori in Leslie. This was the second year that Coordinator Laurie O'Brien organised this event as it had proved so popular last year. Yet again, everyone enjoyed delicious food and had lots of fun, all whilst raising funds to provide additional support.
We will soon be announcing the final total of funds raised. Meanwhile, here are some pictures of the night.
The revised Codes of Practice for Social Service Workers and Employers (the Codes) came into effect on 1 November 2016. The Codes set out the standards of practice and behaviour expected of social service workers and their employers.
The Codes were updated to reflect current social service policy and practice following wide consultation and engagement with the sector.
For more information please visit the SSSC Website on the following link:
After 11 years working as a Support Worker, providing assistance to many families, Linda Coyle has decided to retire. Linda is caring, compassionate and lots of fun and she will be sadly missed by both the people she supports and her colleagues.
On Monday 31st October Linda enjoyed a farewell coffee and cake with several of her colleagues and was presented with flowers and a cheque.
Linda is looking forward to spending more time catching up with family and friends, spending time at her caravan and walking her dogs.
Good luck Linda, we will miss you but wish you the very best!