DUTY OF CANDOUR REPORT
Duty of Candour is a legal requirement to ensure that if something goes wrong in health or social care services the people affected are offered an explanation, an apology and an assurance that staff will learn from the error. The learning is shared with the people affected and throughout Scotland.
In line with Scottish Government guidance, we are now in Level 0 – Covid 19. Crossroads continues to follow the contingency plan in place which reflects the guidance given and updated by the Scottish Government at any given point.
The Contingency Plan Information and Guidance folder is in place and holds the following information:
This will continue to be updated as changes are implemented.
All office staff continue to work on a blended pattern both home and office, ensuring that all health and safety requirements were met. Support workers are accessing the office for pre-booked training or supervisions. Support workers are asked to telephone the office to arrange pick up of PPE. Most meetings with other key organisations are carried out via a digital platform.
All staff are requested to carry out a weekly PCR test, these are posted to staff monthly. Any positive results must be reported immediately.
This report describes how Crossroads Fife has implemented Duty of Candour throughout the period August 2020 – July 2021.
Crossroads Fife is a charity primarily funded by Fife Health and Social Care Partnership to provide respite support to Carers who support people of any age and any disability throughout Fife. Crossroads Fife is also on the Care at Home Framework and supports people in receipt of Self Directed Support to achieve their outcomes.
Crossroads Fife has a Duty of Candour Policy and staff guidance. All staff have undertaken training to help them understand the Organisation’s policy and the process of the Duty of Candour which could affect them.
All health and social care services in Scotland must provide an annual duty of candour report for the service. As a registered support service provider this information is sent to our regulator the Care Inspectorate.
During the reporting period no incidents triggered Duty of Candour.
Our Policy and Process
If an incident occurred that necessitated the implementation of Duty of Candour our staff would follow procedure and report this to their line manager and Service Manager who oversees the service Crossroads Fife provides.
The incident would be reported and the named staff member would complete the Care Inspectorate e-form.
The internal reporting form highlights the learning needed as a result of the incident and any specific staff team learning necessary.
Service Manager and line manger would meet with staff to provide support and emphasise this is about learning and improving, not blame.
Duty of Candour is part of our Induction and Core training which all staff have to undertake. Whilst it is distressing when things go wrong we can and do learn from our mistakes and adapt our processes to try and minimise the event recurring.
Where the incident arises from staff wrong doing then our disciplinary policy would be put in place. If you would like more information regarding this report please contact the Service Manager.
7 JUNE 2021
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TIME TO SAY THANK YOU TO OUR VOLUNTEERS!
Crossroads Fife celebrates and thanks our Volunteer Befrienders for their kindness, time and dedication in helping the people who need us most. Thank you to our volunteers for going the extra mile supporting vulnerable people during the lockdown by phone or shop-drops. During Volunteers’ Week from 1-7 June, we want to honour the power of volunteering and their incredible impact. The coronavirus pandemic has raised the profile of volunteering and the immense contribution being made every single day by volunteers.
Crossroads Fife is a local Scottish charity who is proud to have provided quality care and dependable support to people in Fife for over 25 years. Our Befriending service provided by Volunteers complements the Respite, Palliative and Purchased Services delivered by Support Staff. All of our services enable carers and vulnerable adults to have a break by relying on our highly trained staff and volunteers.
Our valuable volunteers make an enormous contribution to individual’s lives, families and communities throughout Scotland. With over 1.2 million people involved in formal volunteering, they contribute more than £2 billion to the Scottish economy every year. Volunteer Nancy, said ‘I’ve been volunteering with Crossroads for a couple of years and befriending has become such an important and wonderful part of my life which my befriendee and I both treasure’.
Crossroads Fife Chair, Murray Grubb said ‘The pandemic has changed the landscape so taking the time to thank our volunteers for their critical contribution and connection to the most vulnerable in our society is essential. We celebrate our volunteers and look forward to their full return.’
So, if you’re up to volunteering and helping someone feel more connected and less socially isolated and lonely, we’d love to hear from you: firstname.lastname@example.org, 01592 630253. ick here to edit.
The Audiology Department within the Victoria Hospital has relocated to Level 7 Tower Block, previously being located in Ward 13 Phase 2. At the moment they are running a reduced service. The contact number for the Audiology Hub is 01592 643355 Ext. 28355. The new e-mail address is email@example.com
The Petrie Family
Life was stressful before receiving support from Crossroads Fife Central. Being a carer to children with additional support needs disrupts a lot of family life which I did not realise.
Crossroads became involved to give me some respite, a break caring for the child who had additional needs. Crossroads offers a core service and a support worker takes my child to places that he enjoys, such as bowling, swimming and trips to the cinema. This gives me time to spend with my youngest son. Life now is a lot more relaxed as he gets to go other places.
I would definitely recommend Crossroads Fife Central.
Margaret Petrie – July 2017
The Scottish Government has published the latest statistics for implementation of Self Directed Support in Scotland for 2015-16
Self Directed Support was introduced in Scotland on 1st April 2014 following the Social Care (Self-directed Support) (Scotland) Act 2013. Its introduction means that everyone eligible for social care and support has the right to choice, control and flexibility to meet their personal outcomes and local authorities are required to ensure clients are offered a range of choices on how they receive their social care services and support. The data reported here relates to the second year of Self-directed Support implementation (2015-16).
The data shows that 27% of people made an informed choice about their support. Whilst 11% of people chose Option 1 - Direct Payments and 9% chose Option 2, most people, 75%, opted for Option 3, with only 4% choosing a mixture of the various options. The statistics also show that age has an influence on what option people choose. From the over 65 age group, 86% chose Option 3, whilst over half of under 65 group, 54%, chose Option 1.
If you would like to read more the full report can be found here: www.gov.scot/Publications/2017/07/1120
As a provider of SDS, we are proud to have been chosen to help people achieve their outcomes. If you would like to discuss how we can help you, please call June Cunningham on Tel: 01592 610540.
One in four unpaid carers “have not had a day off” in five years11 July 2017 Carers are reaching ‘breaking point’ as they struggle to take even a day away from care responsibilities for years at a time, research by Carers UK has found. 4 in 10 (40%) of unpaid carers have not had a break in over one year, whilst one in four (25%) had not received a single day away from caring in five years.
The charity’s report, State of Caring 2017, found that carers most frequently listed access to breaks as one of three factors which could make a difference in their lives (42%). Respondents explained their own personal reasons for needing a break, listing diverse benefits ranging from the opportunity to spend time with partners and children to being able to see a doctor for their own health conditions. Yet few are able to take regular breaks, with only 16% of carers currently buying or receiving a break from caring in the form of services such as respite or alternative care provisions.
Carers who had not had a break in a year or more reported a deterioration in their health, both mentally (73%) and physically (65%). Despite the catastrophic impact posed by a lack of personal time, 87% of carers still “struggle” to attain time away from their care duties. Carers named a number of barriers preventing them from taking a break:
Two years after the Care Act put in place stronger duties on local authorities to support carers, these new rights are not improving the lives of many carers in England. Carer’s assessments, designed to look at the impact on carers’ health and wellbeing, are too-often failing to put in place vital breaks and support. Two in three (68%) carers believe their need to have regular breaks away from caring was not “thoroughly considered” during their assessment.
Heléna Herklots CBE, Chief Executive of Carers UK, said:
“More and more of us are stepping in to provide care and support to loved ones and doing so for more hours every week. Without access to breaks, carers can quickly reach breaking point, unable to look after their own health, nurture relationships with friends and family or have the time they need to themselves. Our research shows that carers are struggling to get a break because appropriate support for their loved ones isn’t available or services they rely on are being cut or charged for.
The need for an action plan from the Government on how they will improve support to carers is now urgent. Increasing funding for carers’ breaks is a key part of the change needed to support people to care without putting their own lives on hold.
Given the enormous value of unpaid care provided by the UK’s 6.5 million carers, estimated to be worth £132 billion each year – getting some time away from caring to spend time with a partner, get to a medical appointment or just get a full night’s sleep surely isn’t too much to ask.”
Carers UK believes that immediate practical action on the following is needed to make a difference to carers’ lives:
The Family of Joe Swan
Joe Swan receives 18 hours support each week over a 7 day period, purchase through Self Directed Support Option 1 - Direct Payments. We received the following testimonial from Mr Swan's daughter.
At first, we were anxious about strangers looking after Dad, but as a family we were beginning to struggle with his care needs. We therefore contacted social services and chose the self-directed care option as we wanted to have as much control as possible over any decisions made. From the initial consultation eighteen months ago until now, we have found Crossroads to be a very professional organisation with high quality and well trained staff. Dad’s requirements have always been the top priority and every effort is made to liaise with the family and to ensure that the carers are matched to provide him with his particular needs. He is now 96 and still happily living at home where he receives compassionate care and stimulating company every day. There are many times when the carers go above and beyond to make him feel special and we feel very fortunate to have their support in allowing our dad to live as independently as possible. We have no hesitation in recommending Crossroads as a care provider.
Dorothy Gilmour - July 2017
The Leslie family have been in receipt of a core service for 8 years, having been on the waiting list for several months before that. We are very grateful to receive the majority of our funding for core services from Fife Health and Social Care Partnership. However the actual cost of delivering the support to service users has increased. In the past we have supplemented these costs thanks to support through some generous donations and legacies but unfortunately we do not have the finances to continue to do this. As such, we have had to implement a small charge of £5 per service.
Please see below how the Leslie family feel our support has helped them.
By Gillian Leslie - July 2017
I have been a carer since my youngest son Kian was born with additional support needs 12 years ago. As well as being a carer, I also work part-time. My husband is a long distance lorry driver so is not at home during the week.
The difference this support has made has been brilliant. It is something that I can look forward to. Because my son gets on well with his Support Worker, Madge Buchan, I know he is happy and safe and enjoying playing. Recently Madge and Kian baked cakes. This means we both get great support.
Though I am still busy and still get tired, I know I can get some ‘Me’ time. I have something to look forward to.
Recently Madge nominated me for the Carer of the Year Awards, organised by Crossroads Caring Scotland. I received flowers from them recognising my role as a good carer.
I would definitely recommend Crossroads Fife Central to other carers as it is a really good service. Kian and I recently took part in the sponsored walk for Crossroads Fife Central to help them raise money. We wouldn’t want the service to disappear!